Question 1

What is the Michael Kors Service Promise?

Accepted Answer

- 
The Michael Kors Service Promise is our commitment to delivering a premium shopping experience 
with exclusive benefits, fast shipping, and personalized services. 
Here’s what you can expect: 
• 
Extensive product selection: The widest assortment of official Michael Kors products online 
and in stores. 
• 
Affordable shipping: 
o 
$9 flat-rate standard ground shipping for orders under $75 (2–7 business days) 
o 
Free standard shipping on orders of $75+ 
o 
Free shipping for all KORSVIP members* 
• 
Easy returns: 
o 
Free returns by mail 
o 
In-store returns for full-price online orders at any Michael Kors full-price retail location 
• 
Exclusive access: 
o 
Limited-edition products available only on MichaelKors.com and in Michael Kors 
stores 
• 
Style support: 
o 
Personalized style advice 
o 
Seasonal trend reports 
o 
Inspirational lookbooks to guide your wardrobe 
*Some restrictions may apply. Shipping times vary by location.

Question 2

What payment methods can I use on MichaelKors.com?

Accepted Answer

- 
MichaelKors.com accepts a variety of secure payment methods for your convenience: 
Credit cards accepted: 
• 
Visa 
• 
MasterCard 
• 
American Express 
• 
Discover 
Other forms of payment: 
• 
Michael Kors gift cards

• 
Credit Card Gift Cards* 
• 
PayPal** 
• 
Apple Pay 
• 
Afterpay 
• 
Klarna 
Not accepted: 
• 
CODs 
• 
Layaway plan 
* Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the 
gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card 
as one of the forms of payment. 
** Eligible merchandise purchased on MichaelKors.com using PayPal may be returned by mail to 
MichaelKors.com for a refund to the purchasing PayPal account only, or to a Michael Kors Lifestyle 
or Collection retail location in the U.S. for a Merchandise Credit only; no exchanges.

Question 3

When will my Michael Kors order arrive and how much does shipping cost?

Accepted Answer

- 
You can track your MichaelKors.com order anytime using the Track My Order page with your email 
address and order number. You can also follow the tracking link in your shipping confirmation email 
or call our automated system: 
• 
U.S.: 1-866-709-5677 
• 
Canada: 1-855-898-5677 
Shipping Methods and Costs 
Michael Kors offers three shipping options for online orders: 
EXISTING CHART HERE 
*Orders placed before 12:00 PM EST usually ship the same day. Orders after that ship the next 
business day. Business days exclude weekends and holidays. 
Additional Shipping Info 
• 
Free shipping is applied automatically at checkout on eligible orders. 
• 
Deliveries to Puerto Rico, Guam, APO/FPO, and P.O. boxes use Standard Ground only. 
Expect additional delivery time for Hawaii, Alaska, Guam, and APO/FPO addresses. 
• 
Some high-value orders may require a signature and might not qualify for Standard Ground. 
Special Handling Items 
• 
Hazardous materials (e.g., perfumes, makeup) must ship by ground only and cannot be 
delivered to Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO addresses. 
• 
Regulatory restrictions prevent shipping:

o 
Exotic skins to California 
o 
Rain & Stain Protector to Maine 
Split Shipments & Tracking 
If your order includes multiple items, they may ship separately based on availability. Each shipment 
will have a unique tracking number, but total shipping charges won’t exceed the flat rate paid at 
checkout. 
E-Gift Cards 
Michael Kors E-Gift Cards are delivered by email, typically the same day of purchase, and are ready 
to use within 24 hours. Please double-check that the recipient’s email address is correct.

Question 4

Does MichaelKors.com ship outside the United States?

Accepted Answer

- 
MichaelKors.com does not offer international shipping at this time. 
We currently ship merchandise only to the following locations: 
• 
All 50 U.S. states 
• 
Puerto Rico 
• 
Guam 
• 
APO/FPO addresses 
if you are located outside of the U.S., you can visit your local Michael Kors site by using the country 
selector at the top of the MichaelKors.com homepage or find a nearby store using our Locator.

Question 5

Can I ship my Michael Kors order to multiple addresses?

Accepted Answer

- 
No, MichaelKors.com does not support shipping a single order to multiple addresses. Each order 
can only be shipped to one address. 
If you would like to send items to different locations, please place separate orders, each with its own 
shipping destination.

Question 6

What is Afterpay and how do I use it on MichaelKors.com?

Accepted Answer

- 
Afterpay is a buy now, pay later service that allows you to split your purchase into four interest-free 
payments, made every two weeks. 
You can use Afterpay on eligible purchases at MichaelKors.com (U.S. and Canada) and in 
participating Michael Kors stores in the U.S. 
How to use Afterpay online:

1. Add items to your cart on MichaelKors.com or MichaelKors.ca. 
2. Select Afterpay at checkout. 
3. First-time users must create an Afterpay account and will receive an instant approval 
decision. 
4. Returning customers can simply log in and complete their purchase. 
Note: All items in your cart must be eligible for Afterpay. Exclusions include: 
• 
Orders over $2,000 (in local currency) 
• 
Gift cards 
• 
Pre-order items 
How to use Afterpay in-store: 
1. Download the Afterpay mobile app. 
2. Follow the in-app instructions to complete your purchase at a participating Michael Kors retail 
store in the U.S.

Question 7

How do I return or exchange an item purchased with Afterpay?

Accepted Answer

- 
Returns and exchanges for Afterpay purchases follow the standard Michael Kors return policy, with 
country-specific guidelines: 
For U.S. purchases: 
You may return your Afterpay purchase either in-store or by mail, in accordance with our Returns & 
Exchanges policy. 
For Canadian purchases: 
Afterpay purchases made online at MichaelKors.ca must be returned by mail only. In-store returns 
are not accepted for Afterpay purchases in Canada. 
Please refer to the full Return & Exchanges policy for eligibility and instructions.

Question 8

How is my return handled if I pay with Shop Pay or Klarna?

Accepted Answer

- 
Returns for orders placed using Shop Pay or Klarna follow the same process as any other payment method. 
You may return your item by initiating an online return through our Returns Portal or by contacting Customer Service. 
Once your return is approved and processed, your refund will be sent to the original payment method used at checkout. 
Online purchases, whether shipped to you or picked up in-store, made using either Shop Pay or Klarna cannot be returned in Michael Kors stores.

Question 9

Can I buy online and pick up my order in a Michael Kors store?

Accepted Answer

- 
Yes, select items on MichaelKors.com are eligible for free in-store pickup at participating full-price 
Michael Kors retail locations in the U.S. 
You can check availability on the product page by selecting the “Pick Up in Store” option. 
• 
If you’ve enabled location access, nearby stores with stock will appear automatically.

• 
If not, enter your city, state, and ZIP code to search manually. 
Pickup details: 
• 
This service is free of charge. 
• 
Orders are typically ready within 3 hours. 
• 
Orders must be placed at least 3 hours before store closing to be available the same day. 
• 
Items will be held for 3 days before being canceled. 
• 
A valid government-issued photo ID is required at pickup. 
• 
You will be charged at the time of pickup in-store. 
Important notes: 
• 
Orders can include both ship-to-home and store pickup items, but only one shipping address 
is allowed per order. 
• 
Eligible pickup orders can be returned for free to any full-price Michael Kors U.S. store, 
subject to our Returns & Exchanges policy.

Question 10

Can I change the size or color of my order after it’s placed?

Accepted Answer

- 
No, once an order is placed on MichaelKors.com, it cannot be modified. 
If you want a different size or color, please do the following: 
1. Place a new order for the desired item. 
2. Return the original item by mail or to a Michael Kors full-price retail store, subject to our 
Returns & Exchanges policy.

Question 11

What if I’m not satisfied with my purchase? Can I return or exchange it?

Accepted Answer

- 
Yes, if you’re not satisfied with your purchase from MichaelKors.com, you can return or exchange it 
within 30 days of the shipment date. 
You have two return options: 
• 
By mail using the prepaid shipping label included with your order 
• 
In store at any Michael Kors full-price retail location in the United States 
All returns must comply with the terms of our Returns & Exchanges policy.

START A RETURN

Question 12

What can I do if I missed my 30-day return window?

Accepted Answer

- 
If more than 30 days have passed since your item shipped, you may be eligible to resell it through 
Michael Kors Pre-Loved for store credit. 
To list an item: 
1. Create a Michael Kors Pre-Loved account using the same email associated with your 
KORSVIP account. 
2. Choose eligible items (from your order history) to resell. 
3. Once approved and sold, you’ll receive a Michael Kors e-gift card for the item’s value. 
Note: Only handbags and small leather goods are currently eligible for resale through Pre-Loved. 
For full details and to get started, visit preloved.michaelkors.com

Question 13

Can I exchange my order from MichaelKors.com?

Accepted Answer

- 
Yes, eligible items from online orders can be exchanged within 30 days of the shipping date. 
However, all exchanges must be completed in-store. MichaelKors.com does not support mail-in 
exchanges. 
Where to exchange: 
• 
United States:Items purchased on MichaelKors.com can be exchanged at any full-price 
Michael Kors retail store in the U.S. 
• 
Canada: Items purchased on MichaelKors.com/ca can be exchanged at any Michael Kors 
Lifestyle store in Canada. 
You must present the original packing slip when making the exchange. Inventory availability at the 
store will determine if an exchange is possible. 
Important limitations: 
• 
Mail-in exchanges are not accepted. 
• 
Purchases made using PayPal can only be returned in-store for merchandise credit—
exchanges are not allowed. 
• 
These policies also apply to orders that were bought online and picked up in store (Buy 
Online, Pick Up In Store). 
For full details, review the Michael Kors Returns & Exchanges policy.

Question 14

Can I return items purchased on sale?

Accepted Answer

- 
No, sale items are considered Final Sale and are not eligible for return or exchange. 
The following types of merchandise are also Final Sale and cannot be returned: 
• 
Sale items 
• 
Swimwear 
• 
Underwear 
• 
Altered or custom-made merchandise 
We recommend reviewing our Returns & Exchanges policy for the full list of excluded items.

Question 15

What will it cost me to make a return to MichaelKors.com?

Accepted Answer

- 
Returns are free of charge for eligible items purchased on MichaelKors.com. Your order will include 
a prepaid return shipping label, which you can use at no additional cost. 
To return your item: 
• 
Drop off your package at any U.S. Postal Service location, drop box, or residential mailbox 
• 
Or, schedule a free USPS pickup at USPS.com 
Refunds: 
• 
Refunds will be issued in the original form of payment 
• 
Refunds typically appear on your account within one billing cycle 
• 
You will receive an email confirmation once your return has been processed 
Gift Card Payments: 
• 
If you paid using both a Michael Kors Gift Card and a credit card: 
o 
The Gift Card amount is applied first 
o 
The remaining balance is charged to your credit card 
• 
For online returns, the Gift Card portion will be refunded as a new Michael Kors E-Gift Card 
For full policy details, visit our Returns & Exchanges page.

Question 16

How long does it take to process a return on MichaelKors.com?

Accepted Answer

- 
Once your return is received at our fulfillment center, processing typically takes 2–3 business days. 
Refund details: 
• 
Refunds will be issued to the original form of payment 
• 
The credit may take up to one billing cycle to appear on your account, depending on your 
bank or card issuer 
• 
You will receive an email confirmation once the return has been processed 
For more information, please review our Returns & Exchanges policy.

Question 17

Can a gift recipient return or exchange their item?

Accepted Answer

- 
Yes, a gift recipient can return or exchange their item, as long as it is accompanied by a gift receipt 
or the original packing slip. 
Return options: 
• 
In store: Eligible gift items can be returned or exchanged at any Michael Kors full-price retail 
store. 
• 
By mail: Contact Customer Service to request a prepaid shipping label: 
o 
US.: customerservice@michaelkors.com 
o 
Canada: 
Refund method for gift returns: 
• 
By mail: A Michael Kors E-Gift Card will be issued 
• 
In store: A Michael Kors physical Gift Card will be provided 
For full return eligibility, visit our Returns & Exchanges policy.

Question 18

What should I do if my Michael Kors item arrives damaged?

Accepted Answer

- 
If your item arrives damaged or defective, please contact Michael Kors Customer Service as soon as 
possible. Our team will assist you with a resolution, which may include a replacement, return, or 
refund. 
Contact information: 
• 
United States: customerservice@michaelkors.com 
• 
Canada:customerservice@michaelkors.ca 
Be sure to include your order number, a description of the issue, and photos of the damaged item 
when reaching out.

For full return eligibility, visit our Returns & Exchanges policy.

Question 19

Will my MichaelKors.com order be taxed?

Accepted Answer

- 
Yes, sales tax may apply to your MichaelKors.com order, depending on the shipping destination and 
local tax laws. 
• 
Sales tax is calculated based on the laws of the state or jurisdiction where the order is 
shipped. 
• 
Tax depends on whether a Michael Kors retail store (not just wholesale presence) is located 
in that state. 
• 
The sales tax displayed during checkout is typically an estimate and may be updated when 
the order ships. 
Gift card policy: 
• 
Gift card purchases are not taxed 
• 
However, items purchased using a gift card are subject to sales tax 
Additional info: 
• 
MichaelKors.com participates in state-approved tax-free holidays when applicable 
For full return eligibility, visit our Returns & Exchanges policy.

Question 20

I live outside the United States. Can I place an order on MichaelKors.com?

Accepted Answer

- 
No, MichaelKors.com does not offer international shipping at this time. Orders can only be shipped 
to: 
• 
All 50 U.S. states 
• 
Puerto Rico 
• 
Guam 
• 
APO/FPO addresses 
If you live outside the United States, you can: 
• 
Use the country selector at the top of the website to access your local Michael Kors site 
• 
Find a nearby store using our Store Locator 
Please note that pricing, availability, and shipping policies may vary by country.

Question 21

Can I view my order history on MichaelKors.com?

Accepted Answer

- 
Yes, but you must be a registered account holder on MichaelKors.com to access your transaction 
history. 
Once logged in, your order history will include: 
• 
Online purchases 
• 
In-store purchases (if made using your registered account email) 
Only purchases made after creating an account will appear in your history.

Question 22

How do I know which size is best for me when shopping on MichaelKors.com?

Accepted Answer

- 
To find your best fit, use the Michael Kors Size Guide available on most product detail pages. 
Here's how to access it: 
• 
Go to the product page for the item you’re interested in 
• 
Under the “Choose Size” dropdown menu, click on the “Size Guide” link 
Our size guides include: 
• 
Body measurements for each size 
• 
U.S. and international size conversions 
• 
Fit recommendations by product type (e.g., dresses, shoes, outerwear) 
If you’re between sizes or unsure, we recommend sizing up for comfort or contacting Customer 
Service for personalized advice.

Question 23

Does Michael Kors offer a military discount?

Accepted Answer

- 
Yes, Michael Kors offers a 10% in-store discount to active-duty and veteran U.S. Military personnel 
as a thank-you for their service. 
To receive the military discount: 
1. Visit any participating Michael Kors Lifestyle or Outlet store in the U.S. or its territories 
2. Present a valid U.S. Military ID (or comparable documentation) 
3. Provide the email address associated with your KORSVIP account 
→ Not a member? Sign up here

Discount terms: 
• 
Available in-store only; not valid online or at Collection stores 
• 
Applies to full-price and already-reduced items 
• 
Excludes: Michael Kors Collection, Access products, watches, jewelry, fragrance, eyewear, 
dust bags, Rain & Stain Protector, charitable products, and gift cards 
• 
Cannot be combined with other offers or promotions 
• 
Military status must be verified at checkout, and the discount is applied in-store 
Discount terms and eligibility are subject to change. See a store associate for full details.

Question 24

Why should I create a MichaelKors.com account?

Accepted Answer

- 
Creating a MichaelKors.com account enhances your shopping experience by providing faster 
checkout, personalized tools, and exclusive site features. 
Benefits of registering an account include: 
• 
Faster checkout with saved payment, billing, and shipping information 
• 
Maintain a personal address book for easy delivery to multiple recipients 
• 
Track your order history for both online and in-store purchases 
• 
Create and manage a Favorites list to save your preferred styles 
• 
Access to select features and services available only to registered users 
An account makes shopping easier, more secure, and tailored to your preferences. 
Not a member yet? Create your Michael Kors account today.

Question 25

What should I do if I forgot my MichaelKors.com password?

Accepted Answer

- 
If you forgot your password, you can easily reset it through the MichaelKors.com sign-in page. 
Steps to reset your password: 
• 
Click the “Forgot Password?” link on the sign-in screen 
• 
Enter the email address associated with your account 
• 
You’ll receive an email with a secure link to create a new password

If you need additional help, contact customerservice@michaelkors.com for support. 
Tip: Make sure to check your spam or junk folder if you don’t see the reset email within a few 
minutes.

Question 26

What is Shop Pay? And how do I check out with Shop Pay on MichaelKors.com?

Accepted Answer

- 
Shop Pay is a secure payment option that lets you save your shipping and payment details for a 
faster checkout experience. 
At checkout, simply select Shop Pay as your payment method. You will be prompted to log in or 
create a Shop Pay account using your email and mobile number. Once signed in, your saved 
payment and shipping details will automatically fill in for a faster and secure checkout experience.

Question 27

How is my return handled if I paid with Shop Pay?

Accepted Answer

- 
Returns for orders placed using Shop Pay follow the same process as any other payment method. 
You may return your item by initiating an online return through our Returns Portal or by contacting 
Customer Service. Once your return is approved and processed, your refund will be sent to the 
original payment method used at checkout. Online purchases made through Shop Pay cannot be 
returned in Michael Kors stores.

Question 28

Can I use a gift card or promo code with Shop Pay?

Accepted Answer

- 
Yes, you can apply eligible Michael Kors gift cards and promo codes during checkout before 
selecting Shop Pay as your payment method.

Question 29

What is the KORSVIP rewards program?

Accepted Answer

- 
KORSVIP is the official Michael Kors loyalty program designed to reward customers in the United 
States with exclusive benefits, personalized services, and special experiences. As you shop and 
engage with the brand, your status increases—unlocking additional perks at every tier. 
KORSVIP membership benefits include: 
• 
Early access to new collections and limited-edition product drops 
• 
Complimentary shipping and returns 
• 
Annual birthday rewards and member-only gifts 
• 
Invitations to exclusive in-store and virtual events

• 
Priority customer service support 
The program is free to join, and rewards scale with your level of engagement and annual spending. 
Learn more or enroll at michaelkors.com/korsvip.

Question 30

How can I join the KORSVIP rewards program?

Accepted Answer

- 
Joining the KORSVIP loyalty program is free and simple. You can enroll in one of two ways: 
1. Online at https://www.michaelkors.com/about-kors-vip.html by providing your first name, last 
name, and email address 
2. In person at any Michael Kors full-price retail store in the United States 
Once enrolled, you can immediately begin earning points and enjoying VIP benefits such as 
complimentary shipping, birthday rewards, and early access to product launches. 
Please note: 
• 
You cannot join the program at Michael Kors outlet stores, department stores, specialty 
stores, or off-price retailers 
• 
KORSVIP is available to U.S. customers only 
For full details or to register, visit the KORSVIP enrollment page.

Question 31

As a KORSVIP member, what benefits do I get?

Accepted Answer

- 
As a KORSVIP member, your benefits grow based on your tier status. All members receive 
exclusive perks from the moment they enroll, including: 
• 
Free standard shipping and returns 
• 
Access to private styling appointments 
• 
Invitations to VIP experiences and events 
• 
Special member-only offers and early product access 
Your status level is determined by the number of points you earn in a calendar year: 
Tier 
Annual Points Required

STUDIO 
0 – 2,999 points 
BACKSTAGE 
3,000 – 5,999 points 
RUNWAY 
6,000 – 14,999 points 
RED CARPET 
15,000+ points 
The higher your tier, the more exclusive rewards and personalized services you unlock. 
To view the complete list of benefits by tier, visit the About KORSVIP page.

Question 32

How do I earn points in the KORSVIP rewards program?

Accepted Answer

- 
You can earn KORSVIP points by making eligible purchases and completing various activities 
through your KORSVIP account. 
Ways to earn points include: 
• 
Joining the program:Joining the program: Earn 100 points when you enroll (one-time only per 
account) 
• 
Adding items to your Wish List: Earn 10 points per item (up to 10 items per year) 
• 
Submitting product reviews: Earn 50 points per approved review (up to 5 reviews per year) 
Program Points are awarded for qualifying actions completed on michaelkors.com.

Question 33

Do KORSVIP points expire?

Accepted Answer

Yes. Points reset annually. All points earned within a calendar year expire on January 1 of the 
following year. For example, points earned in 2025 will expire on January 1, 2026. 
For exclusions and full terms, visit the KORSVIP Terms & Conditions.

Question 34

Does my KORSVIP status expire?

Accepted Answer

- 
Yes, KORSVIP points reset annually, but your membership status remains valid for the calendar 
year in which it was earned, plus one full additional year. 
Here’s how KORSVIP status works: 
• 
You earn points during each calendar year, which determine your tier: Studio, Backstage, 
Runway, or Red Carpet. 
• 
On January 1, your points reset to zero.

• 
However, you retain your current status through the rest of that year. 
• 
To maintain your tier beyond that, you must earn the required number of points again during 
the new calendar year. 
Example: 
If you earn 6,000 points in 2025, you qualify for Runway status. Your points reset on January 1, 
2026, but you will continue to enjoy Runway benefits throughout 2026. If you earn only 4,000 points 
in 2026, your status will change to Backstage in 2027. 
To review full tier details and point thresholds, visit the KORSVIP Program page.

Question 35

Can I combine my KORSVIP points from multiple accounts?

Accepted Answer

- 
To ensure you earn KORSVIP points correctly, we recommend using one account and a single email 
address for all purchases and activities associated with the program. 
If you accidentally created multiple KORSVIP accounts and want to combine points and tier status, 
please contact Michael Kors Customer Service for assistance. 
How to request a merge: 
• 
Email: customerservice@michaelkors.com. 
• 
Include your full name and email addresses associated with each account 
Merging accounts is subject to verification and program eligibility. For best results, always use the 
same email for online and in-store purchases. 
 
Can I earn KORSVIP points from buying Michael Kors products in a wholesale or outlet

Question 36

store?

Accepted Answer

- 
No. KORSVIP points can only be earned on qualifying purchases made through the following official 
Michael Kors channels: 
• 
Full-price Michael Kors retail stores in the United States 
• 
MichaelKors.com (U.S. site only) 
You cannot earn points on purchases made at: 
• 
Michael Kors outlet stores 
• 
Department stores 
• 
Off-price retailers 
• 
Specialty or wholesale stores

To ensure you receive points for your purchases, always shop through participating locations and 
log in to your KORSVIP account at checkout.

Question 37

What happens if I return an item?

Accepted Answer

If you return a qualifying purchase, the associated KORSVIP points will be deducted from your 
account balance. 
For full program eligibility and rules, visit the KORSVIP Terms & Conditions

Question 38

How do I receive my KORSVIP birthday reward?

Accepted Answer

- 
If you are a KORSVIP member with Backstage status or higher, and your profile includes your 
birthdate, you are eligible for an annual birthday reward. 
Here’s how it works: 
• 
Approximately two weeks before your birthday, you’ll receive an email with your exclusive 
birthday reward. 
• 
The email will include redemption instructions and any applicable terms and conditions. 
• 
You can redeem your birthday reward: 
o 
At any full-price U.S. Michael Kors retail store 
o 
Online at MichaelKors.com 
To ensure you receive your birthday reward, make sure your birthdate is added to your KORSVIP 
account profile. 
To update your birthday or view your status, log in to your KORSVIP dashboard.

Question 39

What is the annual KORSVIP member gift, and how can I receive it?

Accepted Answer

- 
The annual KORSVIP member gift is an exclusive reward available to members who reach or 
maintain Backstage, Runway, or Red Carpet status. Members in the Studio tier are not eligible to 
receive the annual gift. 
How and when you’ll receive your gift: 
• 
Eligible members will be notified by email and through their online account when the gift is 
ready for redemption. 
• 
The notification will include instructions on how to redeem the gift online or in-store. 
• 
Gifts are distributed once per calendar year and are subject to availability, while supplies 
last. 
Please note:

• 
Michael Kors may substitute the gift with another item of equal or greater value. 
• 
Annual gifts are not returnable, exchangeable, or redeemable for cash or credit. 
To check your eligibility and view your tier status, visit your KORSVIP account dashboard.

Question 40

How do I arrange a private styling appointment as a KORSVIP member?

Accepted Answer

- 
As a KORSVIP member, you are eligible for a complimentary private styling appointment at 
participating Michael Kors full-price retail locations in the United States. 
To schedule your appointment: 
• 
Contact your nearest full-price U.S. Michael Kors store directly by phone 
• 
A stylist will work with you to arrange a convenient time and help tailor the experience to your 
style preferences 
Private styling appointments offer personalized recommendations, seasonal lookbooks, and access 
to curated collections in a one-on-one setting. 
To check your eligibility or find a store, visit the Michael Kors Store Locator.

Question 41

How long does it take for new purchases to appear in my KORSVIP account?

Accepted Answer

- 
After you make an eligible purchase, it may take up to 24 hours for your KORSVIP points to be 
reflected in your account dashboard. This applies to purchases made online at MichaelKors.com, or 
at full-price Michael Kors retail stores in the U.S. 
If you do not see your points after 24 hours, please ensure you were signed into your KORSVIP 
account at the time of purchase. For assistance, contact customer service.

Question 42

What is biometric authentication and how do I set it up for my KORSVIP account?

Accepted Answer

- 
Biometric authentication is a secure, password-free method of signing in to your Michael Kors 
KORSVIP account. It uses your device’s built-in technology—such as fingerprint or facial 
recognition—to validate your identity. 
This feature improves account security and makes logging in faster and more convenient. 
How to Set Up Biometric Authentication 
You can set up biometric login using one of the following methods: 
1. Sign-In Page 
o 
Go to the KORSVIP sign-in page.

o 
Enter your email address and select the biometric icon next to the password field. (If 
your device does not support biometrics, select the one-time password icon instead.) 
o 
Follow your device’s prompts to complete biometric validation. 
o 
Check your email for a verification code, then enter the code to confirm your identity. 
2. Account Recovery Page 
o 
Select “Forgot Password?” on the login screen. 
o 
Enter your email and click the biometric icon. 
o 
Complete biometric authentication and confirm your email using the verification code. 
3. Sign-Up Page 
o 
Visit the KORSVIP sign-up page and click “Join KORSVIP.” 
o 
Fill out the required information. 
o 
Select the biometric icon during registration and complete biometric verification. 
o 
Confirm your email to activate your account and enable biometric sign-in.

Question 43

What is Michael Kors Pre-Loved?

Accepted Answer

- 
Michael Kors Pre-Loved is the official resale marketplace from Michael Kors, designed to extend the 
life of our products through circular fashion. This platform allows KORSVIP members to sell their 
gently used Michael Kors items, while offering all customers the opportunity to purchase authentic 
pre-owned handbags and small leather goods from past seasons. 
The program supports our commitment to sustainability by keeping high-quality products in 
circulation and reducing fashion waste. 
Whether you're looking to sell a piece you no longer wear or discover a rare style, Michael Kors Pre-
Loved makes it easy to participate in a more sustainable way of shopping. 
To browse available items or learn more, visit the Michael Kors Pre-Loved site.

Question 44

What can I find on the Michael Kors Pre-Loved site?

Accepted Answer

- 
On the Michael Kors Pre-Loved site, you’ll discover a curated selection of gently used handbags and 
small leather goods being resold by verified Michael Kors customers. These items are shipped 
directly from the seller to you. 
In addition to peer-to-peer listings, the site also features a collection of items fulfilled directly by 
Michael Kors. These pieces are marked with the “MK Supply” tag and meet our quality and 
authenticity standards.

Michael Kors Pre-Loved offers customers a trusted way to shop for iconic past-season styles while 
supporting sustainable fashion. To browse available items or learn more, visit the Michael Kors Pre-
Loved site.

Question 45

Can I purchase items from Michael Kors Pre-Loved if I live outside the United States?

Accepted Answer

- 
At this time, Michael Kors Pre-Loved only ships to addresses within the 50 United States. 
International shipping is not available for Pre-Loved items, as the pre-paid return and shipping labels 
provided are valid for domestic use only. 
We are actively exploring future shipping options, but for now, customers outside the U.S. are not 
eligible to place or receive orders on the Pre-Loved platform. 
To explore eligible products and learn more, visit the Michael Kors Pre-Loved site.

Question 46

How do I sell my Michael Kors pieces on Pre-Loved?

Accepted Answer

- 
To sell items on Michael Kors Pre-Loved, you must be a KORSVIP member. The resale platform is 
exclusively available to members who want to extend the life of their Michael Kors pieces while 
earning store credit. 
Here’s how to get started: 
1. Visit preloved.michaelkors.com and create a Pre-Loved account using the email associated 
with your KORSVIP membership. 
2. Once logged in, access your purchase history and select eligible items you'd like to sell. 
3. Follow the prompts to upload accurate descriptions and clear photos of your item’s condition. 
4. Submit your listing for review. Michael Kors will review all submissions for completeness and 
eligibility. 
5. After your listing is approved (typically within 2 business days), it will go live and can be 
shared with others. 
Once a buyer receives your item and confirms its condition, you will receive a Michael Kors e-gift 
card as your payout. 
Note: Not all products are eligible. Items from current or core collections may not be approved. 
Incomplete or inaccurate listings may be denied at Michael Kors’ discretion. 
If you are not yet a KORSVIP member, visit the KORSVIP page to join and start accessing exclusive 
benefits, including resale opportunities.

Question 47

Why should I sell my items on the Michael Kors Pre-Loved Site?

Accepted Answer

- 
The Michael Kors Pre-Loved Site is the official marketplace for buying and selling gently used items 
from Michael Kors. Our goal is to give you the best value for your item, give you an opportunity to 
sell it quickly, and give each item a new beginning with another stylish Michael Kors customer, 
extending its lifespan and helping to reduce waste. 
While anyone can shop on the Michael Kors Pre-Loved site, only KORSVIP members can list items 
for sale on the Site. Because your past purchases made under your KORSVIP account are all 
stored, it’s simple to list an item directly from your order history! Not a KORSVIP member? Anyone 
can become a KORSVIP member. Sign up here.

Question 48

What if my item isn’t in my purchase history on the Pre-Loved site?

Accepted Answer

- 
If your item does not appear in your Michael Kors Pre-Loved purchase history, it’s likely because the 
purchase was not associated with your KORSVIP account. This can happen if: 
• 
You checked out as a guest on MichaelKors.com, or 
• 
You didn’t provide your email address at checkout in-store 
Only items tied to your KORSVIP purchase history are eligible to be listed for resale on the Pre-
Loved platform. At this time, Michael Kors does not support resale listings for items purchased 
outside your KORSVIP account. 
We understand this may be disappointing and appreciate your understanding. You’re still welcome 
to browse and shop available listings at preloved.michaelkors.com. 
To ensure your future purchases are trackable for Pre-Loved resale and rewards points, sign up for 
KORSVIP and shop while logged into your account.

Question 49

What can I sell on Michael Kors Pre-Loved?

Accepted Answer

- 
You can sell Michael Kors handbags and small leather goods previously purchased on 
MichaeKors.com and in a Michael Kors retail stores using your KORSVIP account. We are currently 
accepting gently used items purchased on MichaelKors.com or in a Michael Kors Lifestyle or 
Collection store using your KORSVIP account. 
Once your item is approved, it will appear on the Michael Kors Pre-Loved Site for any customer to 
purchase. 
Note: Some Michael Kors items, including those from our current and core collections, may not be 
approved to be sold at this time. Feel free to reach out to customerservice@michaelkors.com with 
any questions about your listing.

Question 50

When and how will I be paid for my Michael Kors Pre-Loved sale?

Accepted Answer

- 
After your item sells on Michael Kors Pre-Loved, you must ship it using the prepaid shipping label 
sent to the email address associated with your KORSVIP account. 
Once USPS confirms delivery, the buyer has 3 days to inspect the item and confirm that it matches 
your description. Upon confirmation, you will receive 80% of the sale price in the form of a Michael 
Kors e-gift card, sent directly to your registered email address. 
For example, if your item sells for $100, you will receive an $80 e-gift card, redeemable 
on MichaelKors.com or at participating U.S. Michael Kors retail stores. 
If the buyer does not respond within 3 days of delivery, your e-gift card will be issued automatically 
after the confirmation period ends.

Question 51

Can I sell an item on Michael Kors Pre-Loved if I live outside the United States?

Accepted Answer

- 
At this time, Michael Kors Pre-Loved only supports sellers located within the 50 United States. 
Unfortunately, international shipping is not available, and the prepaid shipping labels provided for all 
Pre-Loved transactions are valid for domestic U.S. shipments only. 
If you live outside the U.S., you are currently not eligible to list items for sale on the Pre-Loved 
platform. 
To learn more about how selling works or to shop available resale listings, visit the Michael Kors 
Pre-Loved site.

Question 52

What is my jewelry made of?

Accepted Answer

- 
Michael Kors jewelry is crafted from 925 sterling silver and plated with either rhodium, 14-karat 
yellow gold, or 14-karat rose gold, offering both durability and luxury in every piece. 
Sterling Silver (925): 
All Michael Kors sterling silver jewelry is marked with a “925” stamp, indicating it contains 92.5% 
pure silver. This silver is alloyed with small amounts of copper to enhance strength and durability, 
making it ideal for everyday wear. 
Rhodium Plating: 
Rhodium is a rare, precious metal in the platinum family. It is often used to coat sterling silver, 
providing a highly reflective finish that is resistant to scratches and tarnish. 
14-Karat Gold Plating: 
Michael Kors jewelry is also plated with 14-karat yellow or rose gold, made from an alloy containing 
at least 58.3% pure gold by weight. Additional metals—such as copper, silver, and zinc—are used to 
improve the metal’s strength and color tone. 
This combination of premium materials ensures each Michael Kors jewelry piece is as stylish as it is 
enduring.

Question 53

How do I care for my Michael Kors jewelry?

Accepted Answer

- 
Michael Kors jewelry is expertly crafted from 925 sterling silver and plated with rhodium, 14-karat 
yellow gold, or 14-karat rose gold vermeil. Some pieces also feature natural semi-precious 
gemstones, cubic zirconia accents, and doublets cut from genuine quartz. All jewelry is hallmarked 
by the United Kingdom Assay Office, verifying sterling silver purity. 
To preserve the beauty and integrity of your Michael Kors jewelry, follow these professional care 
instructions: 
Wearing Guidelines 
• 
Avoid contact with water, especially salted or chlorinated water, and remove jewelry before 
showering, swimming, exercising, or sleeping. 
• 
Apply perfume, hairspray, and cosmetics before putting on jewelry to reduce exposure to 
chemicals. 
• 
Prolonged contact with dust, sweat, heat, UV light, and household cleaners can diminish 
brilliance. 
• 
Avoid wearing during rigorous activity or where friction and surface contact can cause 
scratches or damage. 
• 
Check clasps and stone settings regularly for security and wear. 
Cleaning Recommendations 
• 
Use a soft buffing cloth to gently clean and maintain shine. 
• 
For gemstone jewelry, rinse with warm water and dry with a soft cloth—avoid ultrasonic 
cleaners, which may damage treated stones. 
• 
Do not expose natural gemstones to heat, chemicals, or harsh cleaning agents. 
Storing Instructions 
• 
Store jewelry in a clean, dry place, ideally using the Michael Kors care pouch provided with 
your purchase. 
• 
Keep items away from direct sunlight and heat to prevent tarnishing or fading. 
• 
Store individual pieces separately to avoid scratches or tangling. 
By following these guidelines, you’ll maintain the luster, craftsmanship, and elegance of your Michael 
Kors jewelry for years to come. 
 
Why does the gemstone in my Michael Kors jewelry look different than the one on the

Question 54

website?

Accepted Answer

-

Michael Kors jewelry often features natural semi-precious gemstones, which can vary in color, 
shade, clarity, and opacity. These stones are derived from naturally occurring materials, and slight 
differences in appearance are part of their unique and organic character. 
While Michael Kors partners with skilled suppliers to maintain a consistent look, natural variation in 
gemstones means no two stones are exactly alike. As a result, the gemstone in your jewelry may not 
match the product image exactly as shown on MichaelKors.com or in stores. 
These subtle differences are not flaws but rather a reflection of the authenticity and uniqueness of 
each handcrafted piece.

Question 55

What is Klarna?

Accepted Answer

- 
Klarna is a flexible payment solution that allows you to shop your favorite Michael Kors pieces now 
and pay later. Depending on your eligibility, you can choose to pay in full at checkout, split your 
purchase into convenient installments, or defer payment until a later date. Klarna uses industry-
leading security protocols to safeguard your personal and financial information. 
To use Klarna, simply select it as your payment method at checkout. Your Klarna account—linked to 
your debit or credit card—will be used to complete your transaction. 
Klarna is available online at Michael Kors in both the United States and Canada, though it is not 
currently offered in Michael Kors retail stores. 
For additional information, including terms, purchase agreements, and Klarna’s own FAQs, please 
visit Klarna’s website.

Question 56

What payment options does Klarna offer?

Accepted Answer

- 
Klarna provides several flexible ways to pay. With the “Pay in 4” option, you can divide your 
purchase into four equal, interest-free payments collected every two weeks. The “Pay Later” option 
allows you to receive your order right away and pay the full balance within 30 days. For those who 
prefer to complete the transaction immediately, Klarna also offers a “Pay Now” option, enabling you 
to pay in full at checkout through their secure platform.

Question 57

How does Klarna work?

Accepted Answer

- 
Using Klarna is simple and seamless. Begin by adding your desired items to your shopping bag and 
proceed to checkout. Once there, select Klarna as your payment method and enter the required 
details. You’ll receive an instant decision regarding your eligibility. Once approved, your order will be 
processed, and your payment schedule will depend on the option you selected.

Question 58

Can I return an order purchased with Klarna?

Accepted Answer

-

Yes, purchases made with Klarna follow the standard Michael Kors Return Policy. You may return 
your item by initiating an online return through our Returns Portal or by contacting Customer Service. 
Online purchases made through Klarna cannot be returned in Michael Kors stores in the US or 
Canada. Please note that returns should not be sent directly to Klarna. Once your return is 
processed, Klarna will either adjust or cancel your remaining payments, or update your payment 
schedule if you have made a partial return. If you have already completed payment, Klarna will issue 
a full refund.

PREGUNTAS MÁS POPULARES

¿Qué es la Promesa de Servicio de Michael Kors?

¿Qué métodos de pago puedo usar en MichaelKors.com?

¿Cuándo llegará mi pedido de Michael Kors y cuánto cuesta el envío?

¿MichaelKors.com realiza envíos fuera de los Estados Unidos?

¿Puedo enviar mi pedido de Michael Kors a varias direcciones?

¿Qué es Afterpay y cómo lo uso en MichaelKors.com?

¿Cómo puedo devolver o cambiar un artículo comprado con Afterpay?

¿Cómo se gestiona mi devolución si pago con Shop Pay o Klarna?

¿Puedo comprar en línea y recoger mi pedido en una tienda Michael Kors?

¿Puedo cambiar el tamaño o el color de mi pedido después de realizarlo?

¿Qué pasa si no estoy satisfecho con mi compra? ¿Puedo devolverlo o cambiarlo?

¿Qué puedo hacer si perdí mi plazo de devolución de 30 días?

¿Puedo cambiar mi pedido de MichaelKors.com?

¿Puedo devolver artículos comprados en oferta?

¿Cuánto me costará volver a MichaelKors.com?

¿Cuánto tiempo se tarda en procesar una devolución en MichaelKors.com?

¿Puede un destinatario de un regalo devolver o cambiar su artículo?

¿Qué debo hacer si mi artículo Michael Kors llega dañado?

¿Se gravará mi pedido de MichaelKors.com?

Vivo fuera de los Estados Unidos. ¿Puedo hacer un pedido en MichaelKors.com?

¿Puedo ver mi historial de pedidos en MichaelKors.com?

¿Cómo sé qué talla es la mejor para mí cuando compro en MichaelKors.com?

¿Michael Kors ofrece un descuento militar?

¿Por qué debería crear una cuenta en MichaelKors.com?

¿Qué debo hacer si olvidé mi contraseña de MichaelKors.com?

¿Qué es Shop Pay? ¿Y cómo pago con Shop Pay en MichaelKors.com?

¿Cómo se gestiona mi devolución si pagué con Shop Pay?

¿Puedo usar una tarjeta de regalo o un código promocional con Shop Pay?

¿Qué es KORSVIP?

¿Cómo puedo unirme a KORSVIP?

¿Qué beneficios recibo como miembro de KORSVIP?

¿Cómo se determina mi estado de KORSVIP?

¿Cómo gano puntos KORSVIP?

¿Cuándo aparecerán mis puntos en mi cuenta?

¿Puedo ganar puntos por compras en grandes almacenes u otros minoristas?

¿Cómo canjeo puntos por recompensas?

¿Caducan las recompensas?

¿Caducan los puntos?

¿Mis recompensas se aplicarán automáticamente al finalizar la compra?

¿Hay límites en la cantidad de recompensas que puedo usar?

¿Puedo combinar recompensas con códigos promocionales u otros descuentos?

¿Qué sucede con mis puntos o recompensas si devuelvo un artículo?

¿Qué es la Recompensa de Aniversario de la Alfombra Roja?

¿Cómo funcionan las recompensas de cumpleaños?

¿Puedo ganar puntos por recomendar a un amigo?

¿Puede Michael Kors cambiar el programa KORSVIP?

¿Qué es la autenticación biométrica y cómo la configuro para mi cuenta de KORSVIP?

¿Qué es Michael Kors Pre-Loved?

¿Qué puedo encontrar en el sitio de Michael Kors Pre-Loved?

¿Puedo comprar artículos de Michael Kors Pre-Loved si vivo fuera de los Estados Unidos?

¿Cómo vendo mis piezas de Michael Kors en Pre-Loved?

¿Por qué debería vender mis artículos en el sitio de venta anticipada de Michael Kors?

¿Qué pasa si mi artículo no está en mi historial de compras en el sitio Pre-Loved?

¿Qué puedo vender en Michael Kors Pre-Loved?

¿Cuándo y cómo se me pagará por mi venta de Michael Kors Pre-Loved?

¿Puedo vender un artículo en Michael Kors Pre-Loved si vivo fuera de los Estados Unidos?

¿De qué están hechas mis joyas?

¿Cómo cuido mis joyas Michael Kors?

¿Por qué la piedra preciosa de mi joyería Michael Kors se ve diferente a la del sitio web?

¿Qué es Klarna?

¿Qué opciones de pago ofrece Klarna?

¿Cómo actúa Klarna?

¿Puedo devolver un pedido comprado con Klarna?

MOST POPULAR QUESTIONS